Shipping Policy

Shipping Policy
Last Updated: March 28, 2025
At Made-by-earth.com, we are committed to delivering products quickly worldwide. We offer free shipping on all consumer and professional orders of $50 or more!*

Processing Time
All orders are processed within 24 hours of being placed.
We process orders six days a week (Monday - Saturday). Orders placed on Sundays or holidays will be processed the next business day.

Shipping Times & Rates

  • United States: DHL E-Commerce - $5.99 USD | Estimated delivery: 2-4 business days

  • United Kingdom, France, Germany: DHL E-Commerce - $5.99 USD | Estimated delivery: 8-15 business days

  • Australia: DHL E-Commerce - $5.99 USD | Estimated delivery: 8-15 business days

  • Other Countries: DHL E-Commerce - $7.99 USD | Estimated delivery: 8-15 business days

Order Delivery & Address Accuracy
Your order will be delivered to the address entered at checkout. Please double-check your address before submitting your order.
If you entered an incorrect address, contact us at info@made-by-earth.com immediately.
Packages returned due to incorrect addresses will be reshipped at the purchaser’s expense.

Tracking Information
Please allow 4-7 days for tracking information to update after receiving your shipping confirmation email.
Sometimes tracking numbers may display "not found" – this does NOT mean your package isn’t on the way. Shipping carriers can experience temporary system issues.

Lost, Stolen, or Undelivered Packages
We are NOT responsible for lost, stolen, or undelivered packages. These are the responsibility of the buyer. HOWEVER, we do offer refunds and replacements for all unlucky events. Please contact us if you have any issues.
For carrier-related concerns, please contact your local carrier.

Where Do Your Products Ship From?
We source inventory from multiple locations in the US, Europe, and Asia. To maintain affordability and quality, we utilize a centralized fulfillment center in Asia for worldwide shipments.

Countries We Ship To
Made-by-earth.com ships to: United States, Canada, United Kingdom, Australia, Germany, France, Korea, Switzerland, Hungary, Italy, Luxembourg, Poland, Finland, Ireland, Belgium, Israel, and New Zealand.

Contact Us
Email: info@made-by-earth.com
Phone (Text Only): +1 833-962-4756